RETURN POLICIES
RETURNS
We want you to be happy with your purchase. If you are not fully satisfied, you may request a return under the conditions outlined below.
Most items may be returned within 14 days of delivery or purchase for a refund or exchange, provided the item is unused, unopened, and in its original packaging. To be eligible for a return, you must provide proof of purchase.
NON-RETURNABLE ITEMS
Due to the nature of the products we sell, the following items cannot be returned or refunded:
Opened or used products (new or used)
Digital downloads, gift cards, or codes
Clearance or final sale items
Opened collectibles or trading card products
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, please contact us within 7 days of delivery. We may require photos or additional information to process a replacement or refund. Defective items may be replaced with the same item or refunded at our discretion.
RETURN PROCESS
To initiate a return, please contact us with your order number and reason for return. Once approved, you will receive instructions for returning the item.
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
REFUNDS
Once we receive and inspect your return, approved refunds will be issued to the original payment method. Refunds may take 3 - 10 business days to appear, depending on your payment provider.
Original shipping charges are non-refundable.
EXCHANGES
Exchanges are subject to product availability. If an exchange is not available, a refund may be issued instead.
ORDER CANCELLATIONS
Orders may be canceled before they are shipped or obtained. Once an order has shipped or obtained, it must follow the return process above.
CONTACT INFORMATION
For questions about returns or refunds, please contact us at:
Very Good Game Store
121 W Township St #4
Fayetteville, AR 72703
479-595-0900